Fast Shipping
and easy returns
Secure Shopping
with fast checkout
Call us on

0208-815-4482

Hasslacher's Fine Colombian products

Customer Service

Shipping & Delivery

 

Standard Shipping to UK Mainland address is charged at £1.50 Free delivery on orders over £25 and will normally be delivered within 2-4 working days from your order date, Deliveries to EU zones 0-10kg will be charged £15 per delivery.

Privacy & Security

We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default. For full details please read Our Privacy and security statement.

Returns & Replacements

Thanks for shopping at Drinking-Chocolate.co.uk.

If you are not entirely satisfied with your purchase, we're here to help.

Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please feel free to contact us.

Payment, Pricing & Promotions

Although we try to ensure all our Products' prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product you have ordered we will be unable to accept your Order and shall contact you as soon as possible in order to give the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced Product as cancelled.